Satisfaction Concerns

Beaumont is committed to making sure your experience with us is positive. If you have any concerns about the medical treatment or service you are receiving, we ask that you tell us right away.  We believe that good communication is essential to providing our patients the very best medical care.

Normally, the best person to tell is the person providing the service or care. If this action fails to resolve your concern, we ask that you then contact the employee’s supervisor or manager.

If the supervisor/manager is unable to resolve your concern, or you feel you need the help of a person who is not directly involved with your care, you may call Beaumont’s Service Excellence department at:

If it is after business hours or a holiday, please dial "0" and ask the operator to page the nursing administrative supervisor, who will assist you.

If you feel the issue has not been resolved through internal channels, at any time, you may write to the State of Michigan, Department of Community Health, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909-8170, or you can call toll-free, 800-882-6006.  You also may contact the Joint Commission’s Office of Quality Monitoring at 800-994-6610, or visit them on the web at jointcommission.org [1].

At any time, you may proceed directly to a higher level of the concern-handling process described above without fear of reprisal or discrimination.  You may also withdraw your concern at any time during the process.