Beaumont, Royal Oak repeats as Consumer Choice Award winner for 18th time

10/21/2013

Beaumont Hospital, Royal Oak has been named the top choice of consumers by the National Research Corporation for the 18th consecutive year in a five-county area in Metro Detroit. Beaumont, Royal Oak is one of 37 hospitals in the U.S. that has been named a winner every year since the award was introduced.

The National Research 2013-14 Consumer Choice Award winners were determined by consumer perceptions on multiple quality and image ratings collected in NRC's annual market survey. This study surveys more than 270,000 households. The award recognizes hospitals that consumers identify when asked to name the hospital with the highest quality and most personalized care, best image and reputation, best nurses and best doctors.

Of the more than 3,000 hospitals named by consumers in the study, top choice awards were given to hospitals in markets across the country in core-based statistical areas, as defined by the U.S. Census Bureau. Beaumont, Royal Oak was named the top choice of consumers for Lapeer, Livingston, Macomb, Oakland and St. Clair counties.

"It's an honor our patients and community continue to name Beaumont Hospital, Royal Oak as their preferred hospital," says Shane Cerone, president, Beaumont, Royal Oak. "Our mission is to provide patients with the highest quality of care in a compassionate, personal manner. This recognition is a testament to the care our physicians and staff provide every day."

Leslie Rocher, M.D., senior vice president, physician-in-chief Beaumont, Royal Oak adds, "Our physicians, nurses, employees and volunteers are focused on achieving excellence in the care they provide our patients, and this engagement drives our quality and safety outcomes. It's great to see our community appreciates and recognizes those efforts."

Results of the study are reported in the October 21 edition of Modern Healthcare magazine. They are also contained in the 2013-14 National Research Market Insights survey. More information is available on the National Research website at nationalresearch.com.

National Research Corporation of Lincoln, Neb., is an industry leader with more than two decades of experience in health care performance measurement and improvement. National Research funds and conducts the Market Insights study independently to determine award winners.

About Beaumont, Royal Oak
Beaumont's 1,070-bed hospital in Royal Oak is a major academic, research and referral center with Level I trauma designation. It was named Michigan's first Magnet-designated hospital for nursing excellence and is a member of the Children's Hospital Association. The hospital ranks among the top hospitals in the United States for inpatient admissions and for surgical volume. Beaumont, Royal Oak has been named the "most preferred hospital" in a five-county area for 18 consecutive years in a consumer survey by National Research Corporation. The hospital is also nationally ranked in 7 medical specialties on the U.S. News and World Report "America's Best Hospitals" 2013-14 lists and is recognized as a Top Ten Quality Leader by the University HealthSystem Consortium. Beaumont is the exclusive clinical teaching site for the Oakland University William Beaumont School of Medicine. Visit Beaumont's website at www.beaumont.edu.