You can also call the appointment center to schedule, change or cancel an appointment or ask questions.
Before calling to schedule your first visit, make sure you have your doctor's prescription dated within the past 30 days, and/or referral and your insurance card or information. You will be asked for this insurance information prior to coming in for your first visit. A prescription from your physician does not guarantee payment by your insurance company.
It is important to know that because there are many different rehab insurance coverage policies and benefit options, it is difficult for us to be aware of the specific coverage of your insurance plan. Your insurance benefits will be verified as active prior to your appointment. This is NOT a verification of specific coverage for occupational, physical or speech therapy.
It is your responsibility to call your insurance company and verify the rehab coverage you currently have. Contact the number on the back of your insurance card to determine your therapy benefit and your potential co-payments and costs. You may be required to pay a deductible, co-pay or get a referral from a physician before you can seek treatment.
If your insurance plan requires you to obtain a referral from your Primary Care Physician, the referral must be received by the therapy department prior to start of care. For more information about insurance click here.
It is your responsibility to know your rehabilitation insurance benefits. You will be financially responsible for any uncovered services.
If your benefits change during your treatment, please advise the front office or your therapist. If services are not covered due to the change, you will be responsible for any charges for services received during that time.
Regardless of rehabilitation insurance coverage, all patients are required to demonstrate functional progress every two weeks. If there is no progress, you may be discharged from physical therapy.
If you are a new patient, please print and complete the following forms and bring them with you to your first visit at any of our locations:
PT/OT Personal History Form (PDF)
Pain Questionnaire (PDF)